Manager, Solution Engineering
Let’s face it: out-of-pocket expenses suck. And manual expense spreadsheets are old-school. No one wants to wait until payday to be reimbursed for something they bought for work, and finance teams have better things to do than spend hours tapping away on Excel. At Pleo, we’re on a mission to change this. We’re here to make spend management surprisingly effective and empowering – for finance teams and employees.
We’re doing away with an outdated business process to end out-of-pocket spending, encourage autonomy and give finance teams trust in employees. You'll be selling the SaaS tool (company spending solution) that comes with physical pre-paid cards that are then distributed to all employees of the company. But Pleo’s about more than just paying for stuff. You’ll be helping our customers simplify and streamline their invoices, reimbursements, subscriptions – the lot.
About the role
Pleo is looking for a hands-on Manager of Solution Engineers to join our dynamic team in London. As the Manager of Solution Engineers, you will lead a team that champions customer needs, articulates the value of our technology, and accelerates the sales cycle. You will report directly to the Global Head of Solutions and Services and play a crucial role in driving sales success through technical expertise and support.
Responsibilities:
- Team Leadership:
- Hire, coach, and develop a high-performing team of Solution Engineers.
- Guide your team in all customer experience-related activities with a customer-obsessed mindset.
- Customer Engagement:
- Partner with sales and customer experience leaders to support mid-market and enterprise customers.
- Conduct tailored product demonstrations, presentations, and workshops to showcase the features, capabilities, and benefits of Pleo’s solutions.
- Develop and deliver technical proposals, responses, trials, and Proof of Concepts (PoCs).
- Internal Collaboration:
- Work closely with internal teams (Support, Marketing, Sales, Product, Customer Success) to align priorities and collaborate on customer needs.
- Provide feedback and insights to product and engineering teams.
- Provide thorough win loss analysis for higher and more efficient future wins
- Develop sales enablement resources such as technical documentation, FAQs, and competitive analysis.
- Metrics & Advocacy:
- Own and drive your team’s metrics, including impactful onboarding, reduced churn, and high Net Promoter Score (NPS).
- Advocate for the best customer experience, serving as the customer's advocate within Pleo.
What we need:
- Proven experience in building and managing high-performing teams in B2B SaaS companies.
- Financial services experience a must
- Excellent hands on people leader, able to hire, inspire and develop an elite team
- Strong technical background with an in-depth understanding of B2B SaaS products, APIs, and relevant technologies, including configuration, integrations, and troubleshooting.
- A strong team player, self-starter who thrives in a fast-paced, and high-growth start-up experience
- Experience in leading prospect and customer engagements resulting in efficient qualifications, buyer and customer satisfaction, and impeccable win rates.
- Excellent people leadership skills with the ability to hire, inspire, and develop an elite team.
- Outstanding organisational and project management skills
- Strong interpersonal skills
- Experience with customer success tools and CRM tools such as HubSpot, Salesforce, or Data Visualization tools like Looker, Tableau.
Show me the benefits!
- Your own Pleo card (no more out-of-pocket spending!)
- Lunch is on us - with catering in our London offices 🍜
- Private health insurance to ensure you’re fit in body and mind to do your best work
- We offer 25 days of holiday + your public holidays
- Option to purchase 5 additional days of holiday through a salary sacrifice
- We’re trialling MyndUp to give our employees access to free mental health and wellbeing support with great success so far ❤️🩹
- Access to LinkedIn Learning - acquire new skills, stay abreast of industry trends and fuel your personal and professional development continuously
- Paid parental leave - we want to make sure that we're supportive of families and help you feel that you don't have to compromise your family due to work 👶
Why join us?
Working at Pleo means you're working on something very exciting: the future of work. Our mission is to help every company go beyond the books. Pleo itself means ‘more than you’d expect’, and it’s been the secret to our success over the last 8 years. So it’s only fitting that we’d pass this philosophy onto our customers to help them make the most of their finances.
We think company spending should be delegated to all employees and teams, that it should be as automated as possible, and that it should drive a culture of responsible spending. Finance teams shouldn’t be siloed from the rest of the organisation – they should work in unity with marketing, sales, IT and everyone else.
Speaking of working in unity, our values tell the story of how we work at Pleo. We have four core values, the first of which is ‘champion the customer’, which means we address real pain points that businesses face. Next up is ‘succeed as a team’, which highlights how our strength lies in our diversity and trust in each other. We also ‘make it happen’ by taking bold decisions and following through to deliver results. Last but not least, we ‘build to scale’, creating lasting solutions that address today’s challenges and anticipate tomorrow’s needs.
So, in a nutshell, that's Pleo. Today we are a 850+ team, from over 100 nations, sitting in our Copenhagen HQ, London, Stockholm, Berlin, Madrid, Montreal and Lisbon offices —and quite a few full-time remotes in 35 other countries! Being HQ'd out of Copenhagen means we're inspired by things like a good work-life balance. If you don't work in the office with us, we'll help you set up the best remote setup possible and make sure you still have time to connect with your team.
About your application
- Please submit your application in English; it’s our company language so you’ll be speaking lots of it if you join 💕
- We treat all candidates equally: If you are interested please apply through our application system - any correspondence should come from there! Our lovely support isn't able to pass on any calls/ emails our way - and this makes sure that the candidate experience is smooth and fair to everyone 😊
- We’re on a mission to make everyone feel valued at work. That’s only achievable if our team reflects the diversity of the world around us - and that starts with you, hitting apply, even if you are worried you might not tick all the boxes! We embrace and encourage people from all backgrounds to apply - regardless of race/ethnicity, colour, religion, nationality, gender, sex, sexual orientation, age, marital status, disability, neurodiversity, socio-economic status, culture or beliefs.
- When you submit an application we process your personal data as a data processor. Find out more about how your data is used in the FAQs section at the bottom of our jobs page.
Got any questions?
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How Pleo hires
1
The first call(s)
Let’s get to know each other. We want to find out more about you, your motivations, and give you more information about the role.
2
The challenge
The task is deliberately open-ended and based on something you'll actually work on. There are no right or wrong answers here.
3
The team interview
Expect to share a (virtual) meeting room with two to three people you'll work with regularly if you get the job.
4
The final interview
A call with someone in leadership who’ll walk you through the big picture and chat about how your role will figure into that.
FAQ
This is a big decision for both of us. If you join us, we’ll spend a lot of time together working on some pretty cool things. That's why we've designed a hiring process that allows everyone to make the right choice. Read more about how we hire here.