Frequently asked questions*

Pleo is a centralised business spending solution for forward-thinking teams. Pleo enables employees to buy the things they need for work, while keeping companies in full control of all spending. With the help of breakthrough technology and commercial cards, Pleo eliminates expense reports, reduces administrative complexity and simplifies bookkeeping. Find out more.

Your Pleo account is connected to your business bank account. So every time you add funds to Pleo, to help your team buy what they need for work, that money comes out of your business bank account. But it doesn’t go directly to us. It goes first to J.P. Morgan, or to Danske Bank for our customers in Denmark and Sweden. This means that neither we – nor anyone else – have direct access to your money. How we keep your money safe.

Fetch pairs up the receipt in your Gmail, Outlook or Microsoft 365 inbox with the matching Pleo expense. Fetch doesn’t just search for receipts as they come in to your email account. It can sniff out any missing receipts from the last year and notify you when it’s done. Pleo doesn’t store your emails and Fetch will only retrieve messages that contain receipts. How Fetch works.

Every time you add funds to Pleo, that money comes out of your business bank account. But it doesn’t go directly to us. It goes first to J.P. Morgan, or to Danske Bank for our customers in Denmark and Sweden. This means that neither we – nor anyone else – have direct access to your money. When a transaction is made with a Pleo card and Mastercard looks for the funds to cover it, Pleo takes the money from J.P. Morgan or Danske Bank to pay it.

J.P. Morgan and Danske Bank are both deemed to be Systemically Important Financial Institutions, in the US and Denmark respectively. That means that if something truly catastrophic happened, the central banks in the relevant countries would step in to ensure the survival of those institutions.

Plus, your transactions are handled by a separate licensed entity, Pleo Financial Services, regulated by the FSA in Denmark.