Staff UX/Product Researcher (6 months maternity cover)
Intro
At Pleo, we’re on a mission to revolutionise the way businesses manage company spending. No more outdated processes, clunky spreadsheets, or frustrating delays - we believe spend management should be seamless, empowering, and surprisingly effective for finance teams and employees alike. We’re creating tools that promote autonomy, foster trust, and let businesses focus on what truly matters.
Our culture is built on transparency, collaboration, and a deep commitment to innovation - which is reflected in our spending solution. At Pleo, you’ll join a passionate team shaping the future of work, all while having some fun along the way.
About the role
We're looking for a Staff UX/Product Researcher (6 months maternity cover with potential for transitioning into a permanent role) to join our Research Team at Pleo.
In this role, you'll help shape Pleo’s future product direction by guiding our product leadership & product teams toward the right problems to solve, and influence how we frame and prioritise future opportunities. You will support our validation efforts by ensuring we test solutions in the right way, at the right time, helping us build with confidence, not assumption.
In this role you will partner closely with our product leadership team and help explore future 2026 bets & strategic opportunities.
If you are excited about shaping the future where human needs meet technology in the Finance space? Then this opportunity is for you!
Please note: We are unable to offer visa sponsorship for this role in any of the listed locations (Denmark, Spain, Portugal, Germany, Sweden, Netherlands, UK)
What you’ll be doing
As a Staff-level Researcher in our Spend Management Domain, you will operate with high autonomy and impact, partnering closely with our product leadership to shape product strategy and direction based on rigorous research and evidence.
You will:
- Investigate & explore future bets and provide data-driven insights to drive meaningful investment decisions
- Bring the voice of the customer to strategic conversations, directly impacting future roadmaps, investment decisions, and domain priorities
- Provide clarity and conviction in understanding our target audience's deeper rooted needs, pains, opportunities, and risks
- Ensure cross-functional alignment around user needs by partnering across Product, Design, and Engineering to ensure shared understanding and alignment on what matters most to users
- Help the domain to establish frameworks and rituals that enable teams to independently run high-quality research with confidence and consistency
- Supports the growth of the broader research and design community by mentoring others and embedding best practices across teams
- Ensure customer understanding is measurable and improving. Help us implement key metrics indicating increased organizational knowledge of customers, improved product-market fit, and higher user satisfaction
You’ll thrive in this role if you have
Ideally 5-7 years of in-house Product/UX Research experience, especially in Product/SaaS environments. Agency experience is welcome if paired with experience working closely with product teams.
We expect you are intimately familiar with design-thinking, agile product development practices, various validation practices and life in a fast-paced environment.
What you bring
- You know how to meaningfully insert research across the product development lifecycle and thrive in fast-paced, iterative environments.
- You work autonomously to turn business questions into focused research efforts, aligning with product and business goals
- You work confidently across multiple types of qualitative and quantitative data sources with a strong ability to combine insights from both to drive evidence-based decisions
- Leverages multiple data sources to generate holistic market & customer understanding
- Turns complex insights into clear, actionable narratives that resonate with diverse audiences
- Strong at stakeholder management, at aligning diverse perspectives, building buy-in, and ensuring research drives a shared understanding and informed decisions
- Confident and skilled at designing and facilitating workshops which for example aims to translate research insights into clear, actionable ways forward
- You are a confident and compelling communicator, able to effectively share research insights with both small teams and larger audiences
- Builds research systems that scale, from utilising tools and repositories to onboarding and upskilling frameworks
- Familiar with research tooling, participant recruitment, data management, and ethical standards and how to streamline them at scale
Who you’ll be working with and reporting to
You’ll report to our Design & User Research Director and work closely with our User Research & Product Research team. The Research function is part of broader Design Function also covering; Brand design, Product design & Content design. Our Research team of five is highly collaborative and has weekly rituals which you’ll be a part of, and you’ll be a part of building the research function as well.
Show me the benefits!
- Your own Pleo card (no more out-of-pocket spending!)
- Lunch is on us for your work days - enjoy catered meals or receive a lunch allowance based on your local office 🍜
- Comprehensive private healthcare - depending on your location, coverage options include Vitality, Alan or Médis
- We offer 25 days of holiday + your public holidays
- For our Team, we offer both hybrid and fully remote working options
- Option to purchase 5 additional days of holiday through a salary sacrifice
- We use MyndUp to give our employees access to free mental health and well-being support with great success so far ❤️🩹
- Access to LinkedIn Learning - acquire new skills, stay abreast of industry trends and fuel your personal and professional development continuously
- Paid parental leave - we want to make sure that we're supportive of families and help you feel that you don't have to compromise your family due to work 👶
Why join us?
Working at Pleo means you're working on something very exciting: the future of work. Our mission is to help every company go beyond the books. Pleo itself means ‘more than you’d expect’, and it’s been the secret to our success over the last 8 years. So it’s only fitting that we’d pass this philosophy onto our customers to help them make the most of their finances.
We think company spending should be delegated to all employees and teams, that it should be as automated as possible, and that it should drive a culture of responsible spending. Finance teams shouldn’t be siloed from the rest of the organisation – they should work in unity with marketing, sales, IT and everyone else.
Speaking of working in unity, our values tell the story of how we work at Pleo. We have four core values, the first of which is ‘champion the customer’, which means we address real pain points that businesses face. Next up is ‘succeed as a team’, which highlights how our strength lies in our diversity and trust in each other. We also ‘make it happen’ by taking bold decisions and following through to deliver results. Last but not least, we ‘build to scale’, creating lasting solutions that address today’s challenges and anticipate tomorrow’s needs.
So, in a nutshell, that's Pleo. Today we are a 850+ team, from over 100 nations, sitting in our Copenhagen HQ, London, Stockholm, Berlin, Madrid, Montreal and Lisbon offices —and quite a few full-time remotes in 35 other countries! Being HQ'd out of Copenhagen means we're inspired by things like a good work-life balance. If you don't work in the office with us, we'll help you set up the best remote setup possible and make sure you still have time to connect with your team.
About your application
- Please submit your application in English; it’s our company language so you’ll be speaking lots of it if you join 💕
- We treat all candidates equally: If you are interested please apply through our application system - any correspondence should come from there! Our lovely support isn't able to pass on any calls/ emails our way - and this makes sure that the candidate experience is smooth and fair to everyone 😊
- We’re on a mission to make everyone feel valued at work. That’s only achievable if our team reflects the diversity of the world around us - and that starts with you, hitting apply, even if you are worried you might not tick all the boxes! We embrace and encourage people from all backgrounds to apply - regardless of race/ethnicity, colour, religion, nationality, gender, sex, sexual orientation, age, marital status, disability, neurodiversity, socio-economic status, culture or beliefs.
- When you submit an application we process your personal data as a data processor. Find out more about how your data is used in the FAQs section at the bottom of our jobs page.
Got any questions?
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How Pleo hires
1
The first call(s)
Let’s get to know each other. We want to find out more about you, your motivations, and give you more information about the role.
2
The challenge
The task is deliberately open-ended and based on something you'll actually work on. There are no right or wrong answers here.
3
The team interview
Expect to share a (virtual) meeting room with two to three people you'll work with regularly if you get the job.
4
The final interview
A call with someone in leadership who’ll walk you through the big picture and chat about how your role will figure into that.
FAQ
This is a big decision for both of us. If you join us, we’ll spend a lot of time together working on some pretty cool things. That's why we've designed a hiring process that allows everyone to make the right choice. Read more about how we hire here.